CVE WatchSep 25, 2026

CVE-2026-84463

Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, a user with Knowledge Base editing rights for a category

CVSS

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No CVSS

EPSS

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KEV

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Exploit Today

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0-100

Published: Sep 25, 2026 · Last modified: Sep 25, 2026 · CWE-79 · CWE-352 · CWE-838

EPSS · 30d

Not enough EPSS history yet.

Technical description

Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, a user with Knowledge Base editing rights for a category can embed a video widget in a published answer with a specially crafted value. When the answer is rendered, that value is inserted into the page's HTML without being escaped for its attribute context, allowing it to break out and inject additional HTML into the page. When another user who has permission to switch between user sessions views the affected answer, the injected HTML causes their browser to silently send a request to Zammad's session-switching endpoint using their own active credentials. This results in switching their session to an account chosen by the person who wrote the Knowledge Base answer. No action is required from the viewer beyond opening the published answer. This issue is fixed in version 7.1.2.

Official references

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