Europ Assistance South Africa

europassistance.co.za Europ Assistance South Africa South African emergency-assistance and insurance-administration company founded 1984 in Roodepoort, Gauteng — ~500 staff, FSCA licensed (FSP 5001), Level 1 B-BBEE, handling 1.3M calls/yr through 8,000+ providers. Key structural change: it completed a management buyout from French parent Europ Assistance (Generali Group) in late 2023 and rebranded to AZOZA in Oct 2025 — no longer part of the global Europ Assistance network (which itself merged into Generali's Redion platform in 2026). Services: roadside assistance, home emergency callouts, travel/motor claims administration, funeral cover, and white-label BPO for underwriters (Regent, Old Mutual, ABSA, Santam, Profmed, BMW, Eqstra). Led by CEO Lynette Mutsekwa (since 2023), CCO Nelson Soares. Reputation is split: B2B clients and 8,000 supplier-partners rate them well (12–20-year relationships)